FAQ's

Frequently Asked Questions (FAQ)

 

    • What types of laptops do you sell?

      • We sell imported HP and Dell laptops. These laptops are directly imported from the USA, UK, UAE, and Canada. They are in excellent condition and have not been used in Pakistan.
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    • Are your laptops refurbished or brand new?

      • We do not sell refurbished laptops. All our laptops are imported and in pristine condition, ensuring high-quality performance.
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    • Do you offer warranties on the laptops?

      • Yes, we provide a 1-month warranty on all laptops. However, the warranty does not cover display issues or physical damage.
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    • How can I track my order?

      • You will receive a tracking number once your order has been dispatched. Use it to check your order's status on our website or contact us for assistance.
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    • Do you offer international shipping?

      • No, we currently do not offer international shipping.
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    • How do I place an order on your website?

      • Visit our website haroontraders.pk, select your desired product, add it to the cart, and follow the checkout process.
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    • What payment methods do you accept?

      • We accept payments through cash on delivery (available in Karachi only) and full payment in advance for orders from other cities.
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    • How long does delivery take?

      • Same-Day Delivery in Karachi: Orders placed before 3 PM are typically delivered the same day.
      • Delivery to Other Cities: Orders are usually delivered within 2-3 working days, depending on the destination.
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    • Do you have a return or exchange policy?

      • We do not offer returns. However, if there is an issue with the laptop, we will either exchange it or repair it to ensure customer satisfaction.
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    • Do you provide repair services?

      • No, we do not offer repair services for laptops.
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    • What is the condition of the laptops you sell?

      • All our laptops are imported directly from the USA, UK, UAE, and Canada. These laptops are in excellent condition and have not been previously used in Pakistan.
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    • How do I know which laptop is right for me?

      • Detailed specifications are listed for each product on our website. For further assistance, feel free to contact our customer support team.
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    • Do you sell laptop accessories?

      • No, we do not sell laptop accessories.
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    • Is there a store I can visit to see the laptops?

      • Yes, you can visit our outlets:
        📍 Branch 1: Outlet-F123, 2nd Floor, Odeon Center, Preedy Street, Regal, Saddar, Karachi
        📞 0312-111-8394 | 021-32701163
        📍 Branch 2: Outlet-FA04, 1st Floor Techno City Mall, I.I Chundrigar Road, Karachi
        📞 0309-111-8394 | 021-32211163
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    • How can I contact customer support?

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    • Do you offer discounts for bulk purchases?

      • Yes, we offer bulk purchasing options and discounts for businesses or institutions. Contact us for more details.
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    • Can I customize a laptop's specifications?

      • Yes, we can help you customize a laptop according to your requirements. Contact us for further assistance.
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    • Can I buy a laptop on installments?

      • No, we do not offer laptops on installments.
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    • What should I do if my laptop has an issue?

      • If you face any issues with your laptop, you can contact us. Depending on the problem, we will either repair the laptop or provide an exchange.

 

  • Where can I find more information about your products and services?

    Please contact us or send a message on WhatsApp at 03-111-111-322